Our commitment to customer satisfaction
Last Updated: April 15, 2024
At CanadaInvest, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines our procedures and guidelines regarding refunds for subscriptions, digital products, and premium content purchases made through our website canadainvest.com (the "Site").
Please read this Refund Policy carefully before making any purchases. By purchasing any products or services from CanadaInvest, you agree to be bound by this Refund Policy.
CanadaInvest offers various subscription plans that provide access to premium content, tools, and resources related to ETFs and index fund investing. Our refund policy for subscriptions is as follows:
For monthly subscription plans:
For annual subscription plans:
All subscriptions automatically renew at the end of the subscription term unless canceled prior to the renewal date. If you wish to avoid charges for the next subscription period, you must cancel your subscription before the renewal date. No refunds will be provided for automatic renewal charges if you fail to cancel your subscription before the renewal date.
For one-time purchases of digital products such as e-books, investment reports, and guides:
For one-time purchases of online courses and recorded webinars:
To request a refund, please contact our customer support team using one of the following methods:
Please include the following information in your refund request:
Upon approval of your refund request:
If you experience technical issues that prevent you from accessing or using our services, please contact our customer support team. We will work diligently to resolve the issue. If we cannot resolve the issue within a reasonable time frame, we may offer a refund at our discretion, even outside the standard refund period.
In the event of extended service interruptions or downtime that significantly impacts your ability to access our services, we may offer partial refunds or service extensions as compensation, determined on a case-by-case basis.
Products or services purchased with promotional discounts or as part of a special offer may be subject to modified refund terms, which will be clearly stated at the time of purchase. If no specific terms are stated, this standard Refund Policy applies.
We reserve the right to refuse a refund request if we have reason to believe that the request is fraudulent, abusive, or an attempt to exploit our Refund Policy. This includes but is not limited to:
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Site. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about this Refund Policy, please contact us at:
CanadaInvest
38 Stacey Junctions
Port Paul, MK16 0FL
United Kingdom
Email: support@canadainvest.com
Phone: +443045425013
This Refund Policy is governed by the laws of the United Kingdom. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
Nothing in this Refund Policy is intended to exclude or limit any statutory rights you may have as a consumer that cannot be excluded or limited under applicable law.